FAQ

RESERVATIONS, TOURS, and HOURS

How do I make a reservation?

You can make a reservation:

  • ONLINE – Click HERE
  • CALL – (888) WAG-LINE
  • IN PERSON – Stop by Wag Hotel from 8 am to 6 pm, seven days a week.

What do I need to make a reservation?

To make a reservation, you need the following:

  • Credit Card on file — If you book online, a specialist will follow up with you directly.
  • Current Vaccination Documentation – Must be submitted to a Wag Hotel at least THREE days prior to check-in during Non-Holiday periods and TEN days prior to Holiday periods (click here for vaccine requirements)
First Time Guest Documents:

  • Click HERE for Downloads
  • Email them to: reservations@waghotels.com
  • Or submit by fax:
  • San Francisco – (415) 520-9377
  • Sacramento – (916) 373-0656
  • Redwood City – (650) 649-2366
  • Oakland – (510) 286-0286

What if I need to cancel my reservation?

Non-holidays: During most of the year, your may cancel your reservation with no penalty up to three days prior to arrival. Cancellations that occur within three days prior to check-in will result in a one night charge per guest to the credit card on file. Reservations created within three days prior to check-in for non-holiday periods and subsequently cancelled also will result in a one night charge per guest the credit card on file.
Holidays: Due to high demand during the holidays, we have a 10 day cancellation policy. Failure to cancel 10 days prior to arrival for holiday periods will result in a $100 charge to the credit card on file per guest. Reservations created within 10 days prior to check-in for holiday periods and subsequently cancelled also will result in a $100 charge to the credit card on file per guest. The cancellation policy is more stringent during holiday periods because we typically have to turn away potential customers during this time.

Can I take a tour?

YES! We encourage you to take a tour at any Wag Hotel from 10 am to 6 pm, seven days a week. Click here to book a tour.

What are your hours of operation at your Wag Hotels locations?

A Wag Hotel is staffed 24 hours a day, 365 days a year. We offer check-in and check-out anytime. Yes, anytime 24 hours a day.

VACCINATIONS

Which vaccines are required for my DOG in order to stay at a Wag Hotel?

Dogs are required to have Rabies, DHPP and Bordetella. NOTE: If the Bordetella vaccine has never been given, or has expired, it needs to be administered at least 7 days prior to arrival at any Wag Hotel. You or your veterinarian office can easily fax these to:

  • San Francisco – (415) 520-9377
  • Sacramento – (916) 373-0656
  • Redwood City – (650) 649-2366
  • Oakland – (510) 286-0286

Which vaccines are required for my CAT in order to stay at a Wag Hotel?

Cats are required to have current Rabies, FELV and FVRCP. Proof of vaccines must be submitted to a Wag Hotel prior to your feline’s arrival. You or your veterinarian office can easily fax these to:
  • San Francisco – (415) 520-9377
  • Sacramento – (916) 373-0656
  • Redwood City – (650) 649-2366
  • Oakland – (510) 286-0286
  • Santa Clara – (408) 327-0012

Why does Wag Hotels require the Bordetella vaccination to be administered 7 days prior to arrival to check-in if it has expired or has never been administered?

Our 7 day policy ensures that guests with little or no immunity have not been exposed accidentally and infected with an illness while visiting their veterinarian to get vaccinated. While seemingly stringent, this innovative approach to disease management has helped greatly reduce the occurrence of kennel cough at Wag Hotels.

ARRIVALS

What do I bring with my dog on day of arrival?

You may bring a leash, collar and any toys or treats they may enjoy – as long as they fit in a one gallon size ZipLoc bag. If your dog requires any non-injectable medication, please provide at check in with the original container, if possible. If you plan to bring your dog’s food from home, please note we will store it in our own container while your dog is in our care.
We function as full-service pet hotels and therefore, do provide the comforts of home with our premium pet bedding – variable by room type. Fleece blankets are available by request at any Wag Hotel location.

What do I bring with my cat on day of arrival?

Please bring a cat carrier, and any toys or treats your cat may enjoy during their stay. You are also welcome to bring your cat’s food from home, and any non-injectable medications that may be necessary. We function as full-service pet hotels and, therefore, do provide the comforts of home with our premium pet bedding – variable by room type. Fleece blankets are available by request at any Wag Hotel location.

BOARDING

What is included in the boarding rate for my DOG?

For our canine guests, each room includes: comfortable, hypoallergenic bedding; blankets by request; two extended play periods with guests of like size and temperament; and all meals. Guests staying in our Deluxe Suites instead may enjoy, free of charge, All Day Play in our supervised All Day Play areas. Wag Hotels offers Iams or Nutro brand food; or, alternatively, you may bring your pet’s personal food from home. Our staff will prepare your pet’s food as he/she likes it – hot or cold. Our staff can also administer any non-injectable medications. The room rates also include check-in and check-out service 24 hours-a-day, 7 days-a-week.

What is included in the daily rate for my CAT?

For Wag Hotel feline guests, we offer spacious views of our freshwater aquarium from a two-story cat condo equipped with a fleece bed, and its own private litter box. The “Cattery” also includes Kitty Cuddle Time which gives your kitty the opportunity to enjoy one-on-one time with our Guest Service team members, outside your cat’s personal condo. Wag Hotels also offer Iams or Nutro brand cat foods or you may elect to bring your pet’s personal food from home. Our staff will prepare your pet’s food as he/she likes it – hot or cold. Our staff can also administer any non-injectable medication. The room rates also include check-in and check-out service 24 hours-a-day, 7 days-a-week. Please note, all cats must be spayed or neutered.

ALL DAY PLAY vs. DAYCARE

What is the difference between Daystay and All Day Play?

Daystay involves the boarding of your pet during the day, but not overnight. It includes all standard hotel amenities and the rate depends on the room you choose for your pet. Daystay is considered a 12 hour stay or less, and you may drop off and pick up at anytime, as long as it stays within a 12 hour period, and does not exceed midnight.
Click HERE for rates.
All Day Play, alternatively, is open from 7 am to 7 pm, 7 days a week. All Day Play includes open play time with compatible dogs that have also been approved for All Day Play.
CLICK HERE for rates.

SPECIAL CIRCUMSTANCES

My female dog is in heat. Will you still accept her at Wag Hotels?

Yes. Wag Hotels accepts unspayed females in heat. They will be placed in our Specialized Care Program. Guests of Wag Hotels’ Specialized Care program enjoy three, one-on-one walks per day with a member of Wag Hotel’s Guest Services team. An additional fee is added to the room rate for this program ($50/day for females in West Sacramento, San Francisco, Redwood City, and Oakland).

Do you accept intact males at Wag Hotels?

Unaltered males, with descended testicles, will be placed in Wag Hotels’ Specialized Care Program for the safety of other guests. Guests of Wag Hotels’ Specialized Care program enjoy three, one-on-one walks per day with a member of Wag Hotel’s Guest Services team. An additional fee is added to the room rate for this program ($45/day for males in West Sacramento; $50/day in San Francisco, Redwood City, Oakland, and Santa Clara).

MEDICATION

Will you administer medication to my pet at a Wag Hotel?

Yes. Wag pet Hotels can give medication at no extra charge. Wag Hotels does not issue injectable medications while your pet is in our care.

GROOMING

Do you offer grooming even if my dog is not currently staying in your hotel?

Yes. We offer any grooming service to fit your pet’s needs. An appointment is required. Please contact our reservations department for breed specific rates and availability.