Our cancellation policy is (3) days prior to the date of arrival for non-peak reservations. One night will be applied to the credit card on file. Our cancellation policy is (10) days prior to the date of arrival for our peak holiday reservations. A $100 fee per guest will be applied to the credit card on file. Please review our House Rules document for a list of these dates.

If you need to cancel a reservation, please do so by calling us at 888-WAG-LINE

Online

Phone

As a first- time customer, we will verify the following with you at check in:

• Feeding instructions
• Room accomodations
• Activity schedules
• Medications (if applicable)
• Personal items brought in
• Agreements have been acknowledged
• Re-verify that vaccinations are current

If it is your first time visiting us for Dog Daycare, your first day is complimentary! This is a evaluation day, based on your dogs temperament and personality our staff will recommend the best possible daycare regimen. We have a few different daycare programs to suit the needs of many dogs.

Options for Daycare include a social group environment (All Day Play) , with other friendly dogs or another option is great for dogs who are older, or prefer human interaction. This daycare program called One-on-One provides a private room and individualized play sessions with a trained pet caregiver .

Our Wag Cam is accessible via our website

Wag Hotels is an all-inclusive pet hotel! We include bedding, medication, food with room service, and (2) playtimes with all overnight boarding visits. We do not charge anything additional for medication administration, food whether using ours or yours, or playtime!

You may bring a leash, collar, and any toys or treats they may enjoy – as long as they fit in a one gallon ZipLoc bag. If your dog requires any non-injectable medication, please provide it at check-in with its prescription bottle (if possible). If you plan on providing your dog’s food, please note we will store it in our own container while your dog is in our care.

We function as full-service pet hotels and therefore, we do not accept any outside bedding or blankets. We do provide the comforts of home with our premium pet bedding – variable by room type. Fleece blankets are available by request at any Wag Hotel location.

• Oakland WagCam
• Redwood City WagCam
• Sacramento WagCam
• San Francisco WagCam
• Santa Clara WagCam
• Hollywood WagCam
• San Diego WagCam
• South Bay / Carson WagCam
• West Los Angeles WagCam

Cats are required to have an updated Rabies, FELV (Feline Leukemia) and FVRCP. If your cat is an indoor cat only, we will accept a Feline Leukemia Waiver. The waiver MUST be signed by your vet, and is available at any Wag Hotel.

Your pet’s vaccine records can be uploaded through your customer account from our reservation system. Our team will validate the records directly from your account.

Yes, we do accept dog aggressive dogs for both Boarding and Doggie Daycare. Dog’s who are staying with us overnight will be placed in Wag Hotels’ Specialized Care Program. Guests of Wag Hotels’ Specialized Care program enjoy three, individualized walks per day with a member of Wag Hotel’s team. An additional fee is added to the room rate for this program ranging from $40-$50 per day. Dog’s who are staying with us during the day will be placed in Wag Hotels One-on-One daycare program, this program provides guests individualized walks with a member of our team during the day.

No, Wag Hotels does NOT accept human aggressive dogs for the safety of our team members.

Yes. Wag Hotels does have a 13 year old age policy which requires manager approval to stay with us overnight. We want to make sure your pet is healthy enough to be cared for under Wag Hotels scope of care. We have many geriatric pets who stay with us, and are apart of our Specialized Care Program!

Yes, we can! We have a fridge, freezer, and microwave that accommodate all diets. If you need your pet(s) food heated up prior to serving just let us know.

Dogs who have seizures regularly cannot board at Wag Hotels. Due to the potential for increased stress levels in a boarding environment, dogs that have had seizures within the last 6 months will need to be assessed by Wag Hotels management prior to approving any reservation.