Frequently Asked Questions:
How do I get started?
Please read over and complete our First Time Guest Documents, specific to a dog, a cat, or both, shall that apply. You will find these located in the lower right hand corner of the screen. These forms are needed to confirm your reservation and can be submitted to us via fax or, alternately, by email. For guests at our Sacramento property, our fax number is 916-373-0656. For guests at our San Francisco property, our fax number is 415-520-9377. Forms can emailed to reservations@waghotels.net.
How do I make a reservation?
You are welcome to make a reservation online, by clicking on the Reservations Tab above. You can also make a reservation by calling us at 1-888-WAG-LINE, and selecting "1" when prompted to reach our Reservations Department. You can also make a reservation at the specific hotel by stopping by in person from 8 am to 6 pm, seven days a week.
What do I need to make a reservation?
Upon placing you and your pet’s information into our database, and determining availability for the dates that you are requesting, we will need a credit card placed on file at the time of booking. Vaccination documentation must be submitted at least (3) days prior to check-in for Non-Peak periods and (1) week prior for Peak Periods.
What vaccines are required in order to stay at Wag?
Wag Hotels require three vaccinations for our canine guests: Rabies, DHPP, and Bordatella. If the Bordatella vaccine has never been given or has lapsed in its validity, it needs to be administered at least 11 days prior to arrival at Wag. For our feline guests we require Rabies, FELV, and FVRCP. Proof of vaccines must be submitted to us prior to your arrival. Your vet office can easily fax these to our Reservations Department. Guests of Sacramento can fax to 916-373-0656 and guests of San Francisco can fax to 415-520-9377.
Which room is best for my pet?
Wag Hotels provides a variety of rooms based not only on your pets size, but also the level of luxury that you desire. To obtain a better idea of our offerings, you are welcome to tour the hotel from 8 am to 6 pm, seven days a week, or, alternately, by perusing the Rates section of our website, for room dimensions, amenities, and rates.
Can I bring my dog’s bed and blanket?
No, however, Wag Hotels functions as a full service hotel. We provide the comforts of home with our premium bedding, variable by room type. Fleece blankets are available by request.
I have never boarded my pet. What is included in the daily rate?
For our canine guests, we have two playgroups daily with guests of like size and temperament. Each room includes comfortable bedding and blankets by request. We offer Iams or Nutro brand food, or you may elect to bring your pet’s personal food from home.
For our feline guests, we offer spacious views of our freshwater aquarium from a 2-story condo equipped with a fleece bed. We also offer Iams or Nutro brand food or you may elect to bring your pet’s personal food from home.
What is Wag’s policy on a dog with aggressive behavior?
This could possibly be an opportunity for our Specialized Care Program. Your dog will have three walks throughout the day with our Guest Services staff to ensure the safety of all guests while still providing quality care for your pet.
Do you provide grooming services?
Absolutely, in fact, we call it our Wag Spa and Salon. We offer an array of services to pamper your pet and have them look their best.
How does Wag Hotels handle medical situations?
Our Guest Services staff is ABKA certified. Any situation is taken care of immediately and taken to your personal vet or nearby veterinarian.
Will you administer medication to my pet?
Yes. We can give medication at no extra charge. We do not, however, issue injectables.
Can I bring my pet’s own food?
Yes. We do, however, provide dry Iams or Nutro brand food at no additional charge to you. There is no need to bring bowls, utensils, or measuring cups, as we have all of those items here.
Are there any breeds that you do not accept?
No. Wag Hotels welcomes all breeds.
Is there an interview prior to my pet staying at Wag?
No, but pets are examined at entry into the hotel pertaining to size and temperament. Our playgroups are the determining factor in assessing each dog’s individual needs and personality type. We determine the best group for your dog based upon information from the Guest Profile and ongoing observation throughout the stay.
My female dog is in heat. Will you still accept her?
Yes. A female in heat tends to stress out males staying at the hotel and the extra cleanup involved can be timely. An additional $50/day fee is incurred on top of the room rate.
Do you accept intact males?
Yes, we do, however, they are placed in our Specialized Care Program for the safety of other guests and to lower arousal levels in playgroups. Our Specialized Care guests enjoy (3) one on one walks per day, with a member of our Guest Services team. An additional $35/day fee is added to the room rate.
What is your cancellation policy?
Our cancellation policy is three days prior to arrival in our Non-Peak periods, and one week prior to arrival for Peak periods. Failure to comply will result in a one-day charge of the room size reserved.
What are your hours of operation?
Wag Hotels is staffed 24 hours a day, 365 days a year. Normal business hours are from 8-6 daily.
Where does my dog go to the bathroom?
All guests go to the bathroom at playgroups twice daily. Our playgroups are all indoors in a climate-controlled environment. Dogs are grouped together according to size and temperament.
Do you turn the lights off at night?
No, but the lights are dimmed to a comfortable sleeping level at 9 p.m. and are turned back on at 8 a.m.
Do you house indoor/outdoor rooms?
All rooms in our hotel are indoors. If you wish for your dog to have time outside, that is a great opportunity to treat them to some of our a la carte services such as an After Dinner Stroll or Business Walk.
How does Wag Hotels handle medical situations?
Our Guest Services staff goes thru rigorous training with staff members who are certified by the ABKA. The owner is called immediately, and if the need arises, the pet is transported to a nearby veterinarian.
